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What is inside Chuhai Cloud
Chuhai Cloud is one web application with two halves. Social operations is where a team prepares content, publishes it to the accounts they own, and reads the numbers back. Customer management is where the messages, comments and enquiries those posts produce are answered and tracked. Both halves work only on accounts the customer has connected through the platform's own consent screen.
Publishing
Prepare a post once, choose which connected accounts it goes to, publish or schedule it, then track what happened on a board.
Inbox & comments
Direct messages and comments from every connected account in one queue, with inline translation and reply.
Analytics
Followers, views, likes and posts for the accounts a company owns, by account, by country and over time.
Google Ads
Spend and performance from the customer's own Google Ads account, plus pause and resume for campaigns in it.
Account matrix
Connected accounts organized by product line, country, language and the teammate responsible for each.
Leads
An enquiry that arrives in the inbox can become a tracked lead with an owner, a stage and a history.
Prefer to just look at it? The product tour walks through all eight screens with a caption on each.
Account matrix
A cross-border seller usually runs more than one account per platform: one per brand, per market, or per language. The account screen is the register of those accounts — which platform each one is on, which product line and country it serves, which teammate owns it, and the follower and view counts last read back from the platform.
Accounts appear here only after their owner has completed the platform's OAuth consent screen inside Chuhai Cloud. Disconnecting an account here deletes the stored tokens for it.
Leads
When a conversation in the inbox turns into a real enquiry, it can be promoted to a lead: an owner, a stage, tags, and the message history that produced it. This exists because the people running these accounts are a sales team, not a content team — the point of the post is the enquiry it produces.
Lead records are the customer's own business data. They are stored in that customer's workspace only, and are covered by the same retention and deletion rules as everything else (see Security and data handling).
How the application is built
Front end
React 19 with TypeScript, built with Vite, styled with Tailwind. Routes are code-split, so opening a screen loads only that screen.
Back end
A Python service (FastAPI) with a per-tenant database. All browser traffic goes through one gateway contract, and every call carries the signed-in user's token.
Platform adapters
Each platform integration is a separate adapter, so a change in one platform's API cannot break another. Adapters call official endpoints only.
Hosting
The application runs on servers in Hong Kong and is available to businesses in markets where the connected platforms operate. It is served over HTTPS only.