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Support
One address reaches us, and a person answers it. hanzili02177@gmail.com
What to include
- Your company name as it appears on the workspace, and the email you sign in with.
- What you were doing and what happened instead. If a platform returned an error, the text of that error helps.
- Which account it concerns — the platform and the account name.
We answer in English or Chinese, whichever you write in. We aim to reply within one business day.
Specific requests
| Request | Where it goes |
|---|---|
| Delete my data | Write from the address on the account and say what you want removed — a connected account, or the whole workspace. See Security and data handling. |
| Report a security issue | Same address, with enough detail to reproduce it. Please give us a chance to fix it before publishing. |
| A quote | Tell us how many accounts and seats you would start with. See Plans. |
| Platform or partner review | If you are reviewing this application on behalf of a platform and need access to see a feature in use, write to the same address and say which screens you need. We will respond the same day. |
The company
Chuhai Cloud is operated by 1583523 B.C. LTD., a company incorporated in British Columbia, Canada (incorporation number BC1583523), registered at 788 Beatty Street, Vancouver, British Columbia V6B 2M1, Canada. Postal mail reaches us at that address; email is faster.